Notation Based on the Act on Specified Commercial Transactions

Sales Price

The sales price is displayed on each eSIM plan product detail page and on the order confirmation page.

AirZlink offers eSIM data plans with different prices depending on the destination, covered countries or regions, data allowance, validity period, and plan type. Customers can review the selected plan, sales price, currency, data allowance, validity period, and usage conditions before completing the purchase.

Fees Other Than Product Price

The following fees may be incurred separately from the product price:

• Internet connection fees required to access the website or app
• Fees charged by the customer's mobile carrier, telecommunications provider, or internet service provider
• Foreign exchange fees, international transaction fees, card issuer fees, bank fees, or payment service provider fees
• Costs arising from the customer's device, network environment, or local communication conditions

AirZlink is not responsible for fees charged by third parties.

Payment Methods

The following payment methods may be available:

• Credit card
• Debit card
• PayPay
• PayPal
• Apple Pay
• Google Pay
• Other payment methods designated by AirZlink or its payment service providers

Available payment methods will be displayed on the checkout page.

The availability of PayPay may depend on the customer's region, payment configuration, payment service provider review, and service availability.

Payment Timing

Payment is confirmed when the customer reviews the order details on the order confirmation page and completes the payment.

For credit cards, debit cards, PayPay, or other payment methods, the actual debit timing will follow the rules of the customer's card issuer, financial institution, or payment service provider.

According to AirZlink's Terms of Service, product prices follow the display on the website, and customers should carefully review the order information at the time of purchase.

Delivery Time

AirZlink eSIM products are digital goods.

After successful payment, the eSIM QR code, installation information, activation information, or usage instructions will normally be delivered digitally through the AirZlink app, the website order page, or the customer's registered email address.

Delivery is normally made promptly after payment confirmation. However, delivery may take longer due to payment verification, system processing, fraud prevention review, network conditions, inventory or supplier availability, or the status of partner network operators.

According to AirZlink's Terms of Service, after payment is completed, AirZlink will provide the eSIM activation service in accordance with the agreed terms.

Service Provision Timing

The activation timing, validity period, and usage conditions of each eSIM data plan are subject to the information displayed on the product detail page and order confirmation page.

Depending on the plan, the validity period may begin from one of the points specified on the product page.

Customers must check the covered countries or regions, data allowance, validity period, network speed, activation conditions, hotspot availability, and device compatibility before purchase.

Cancellation, Return, and Refund Policy

AirZlink eSIM products are digital products. Due to their nature, once the eSIM QR code has been issued, displayed, scanned, installed, activated, or used, cancellations, returns, or refunds due to customer convenience are generally not accepted.

However, refund requests may be accepted under the AirZlink Refund Policy in certain circumstances, including:

• The eSIM cannot be installed, activated, or used normally due to technical issues attributable to AirZlink, and the issue remains unresolved after full assistance from AirZlink technical support
• The customer did not confirm device compatibility before purchase, but the eSIM QR code has not been scanned, no package data has been used, the purchase was made within the past 30 days, and the customer can provide valid evidence showing that the device is incompatible with eSIM or locked
• The customer cancels the trip or no longer needs the eSIM for a reasonable reason, the eSIM has not been activated or used, and the purchase was made within the past 30 days

According to AirZlink's Refund Policy, technical issue refund requests must be emailed to support@airzlink.com within 7 business days after discovering the issue, with details and supporting screenshots. Compatibility issues and trip cancellation cases may be eligible for refund if the stated conditions are met.

Refunds may not be available in the following cases:

• The eSIM has been activated or used
• The data package has expired
• The customer failed to follow installation or activation instructions
• The issue is caused by customer-side reasons such as device settings, incompatible device, SIM lock, or software conflict
• Fraudulent purchase, false claim, violation of terms, illegal use, or suspicious misuse is detected
• The customer purchased the product without checking the covered countries or regions, data allowance, validity period, speed, or usage conditions displayed on the product page

AirZlink's Refund Policy explains that activated products, expired products, and cases caused by user-side operational errors or violations of the terms may not be eligible for a refund.

Refund Request Process

To request a refund, please email support@airzlink.com with the following information:

Subject: AirZlink eSIM Refund Application – [Order Number]

• Name
• Registered email address
• Order number
• Details of the purchased eSIM plan
• Reason for refund
• Description of the issue
• Device information
• Country or region of use
• Screenshots or other supporting evidence

According to AirZlink's Refund Policy, the customer service team will conduct an initial review within 7 business days after receiving the application, and the result will be notified by email within 2 business days after review. Approved refunds will generally be returned to the original payment method.

Operating Environment and Device Compatibility

To use AirZlink eSIM data plans, customers need an eSIM-compatible device.

Customers must confirm the following before purchase:

• The device supports eSIM
• The device is SIM-unlocked
• The device supports the network bands or technologies used in the covered destination
• The device OS, settings, and network environment meet the requirements for eSIM use

Some devices sold in certain countries or regions, carrier-restricted devices, or SIM-locked devices may not support eSIM.

Sales Quantity and Usage Conditions

Each eSIM plan may have its own covered countries or regions, data allowance, validity period, network speed, available network operators, hotspot availability, fair usage policy, and other usage conditions.

Even for unlimited or high-data plans, speed restrictions may apply after a certain amount of high-speed data usage under the fair usage policy.

Network quality, speed, and coverage may vary depending on local carrier network conditions, location, device, time of day, signal strength, maintenance, disasters, regulations, or other external factors.

Recurring Payment and Auto-Renewal

AirZlink's current eSIM data plans are generally one-time prepaid purchases.

• No subscription
• No auto-renewal
• No recurring billing
• No automatic debit through PayPay or any other payment method

If AirZlink offers subscription services, auto-renewal services, or auto top-up functions in the future, clear prior notice and necessary customer consent will be obtained.

Defective Product or Connectivity Issue Handling

If the eSIM is not issued, cannot be installed, cannot be activated, or cannot connect in the covered destination, please contact AirZlink customer support.

AirZlink will review the order information, device information, network conditions, device settings, and partner carrier network status, and may provide the following support where appropriate:

• Installation or setup guidance
• Technical support
• Re-issuance of the eSIM where possible
• Alternative plan where applicable
• Refund under the Refund Policy

Displayed Price and Currency Exchange

Prices and currencies displayed on the product detail page and order confirmation page may vary depending on sales region, payment method, exchange rate, and payment service provider settings.

If the payment is displayed or settled in a currency other than Japanese yen, the customer's card issuer, financial institution, or payment service provider may charge foreign exchange fees, international transaction fees, or other fees.

Currently, prices are displayed in USD on the AirZlink website.

Validity of Application

Campaigns, discounts, coupons, special prices, inventory, and available eSIM plans may be subject to validity periods or specific conditions.

If such validity periods or conditions apply, they will be displayed on the product page, campaign page, order confirmation page, or coupon terms.

Disclaimer

AirZlink uses partner telecommunications operators' networks to provide eSIM data plans. Network speed, connection quality, and service availability may be affected by local carrier network conditions, the customer's device, location, signal strength, device settings, regulations, disasters, maintenance, or other external factors.

AirZlink's Terms of Service state that eSIM products may be affected by local operator network coverage, technical conditions, and other factors, and that AirZlink may not be responsible for interruptions or losses caused by force majeure, third-party reasons, or user-side fault.

Except in cases of AirZlink's willful misconduct or gross negligence, AirZlink shall not be liable for damages exceeding the product price due to external factors affecting network quality, connection availability, speed reduction, or service unavailability.

Contact

AirZlink Customer Support

WhatsApp: +1 339 241 0270

Email: support@airzlink.com

Service Hours: 24/7 reception

When contacting us, please provide:

• Order number
• Email address used for purchase
• Purchased eSIM plan name
• Country or region of use
• Device model
• Description of the issue
• Error message or screenshots