Terms of Service
Please read the following terms and conditions (hereinafter referred to as “these Terms”) carefully. By using AirZlink and related services, you have fully understood and agreed to be bound by these Terms. If you do not agree to these Terms, please stop using the services.
We may update these Terms from time to time. When we do, we will revise the “Latest Update/Effective Date” at the bottom. Please check the full Terms regularly.
These Terms may be translated into other languages for reference. In the event of any inconsistency or conflict between the English version and any other language version, the English version shall prevail.
1. Definitions
AirZlink: refers to the entity Zhonglian HongKong Limited that provides this Website and related services.
User: refers to the natural person or organization that registers, uses, or browses this Website and related services.
eSIM product: refers to the virtual SIM card product offered through this Website, which enables mobile network connectivity services.
Service: refers to the eSIM product sales, activation, management, and other related services provided by AirZlink to Users through this Website.
2. Account Registration and Use
You must provide true, accurate, and complete personal information (such as name, email address, mobile phone number, payment information, etc.) to register an account and update any changes in a timely manner.
You are responsible for keeping your account and password secure and for all activities under your account. If you discover any unauthorized use, you must notify AirZlink immediately. AirZlink is not responsible for any losses caused by improper account management.
You may not use this Website to engage in illegal or improper activities (such as fraud, infringement, spreading malware, etc.); you may not interfere with or disrupt the normal operation of the Website, or access servers, networks, or other resources without authorization.
3. eSIM Products and Transactions
The eSIM products provided by AirZlink are subject to local laws and regulations (including but not limited to provisions prohibiting fraud or unauthorized use). By purchasing or using eSIM products, you agree to comply with local laws and regulations (including anti‑fraud, data security, etc.) and product‑specific terms (see the purchase page for details).
The eSIM products provided by AirZlink are affected by local operator network coverage, technical conditions, and other factors. Product details, tariffs, usage period, and other information are subject to what is displayed on this Website. AirZlink reserves the right to adjust product‑related information and will notify users in advance via Website announcements and other means.
When you purchase eSIM products through this Website, you should carefully confirm the order information. After successful payment, AirZlink will provide product activation services as agreed. AirZlink can assist with usage issues caused by user reasons such as device incompatibility or operating errors, but will not be held responsible.
Product prices are subject to the Website display and may be adjusted due to market conditions, which will be announced before the adjustment. We do not guarantee that there are no errors in prices or settlement currencies (including but not limited to technical errors or update delays). If such a situation occurs, AirZlink will contact you as soon as possible to correct it.
You can pay through a third‑party payment gateway. AirZlink is not responsible for losses caused by third‑party services (such as payment failures or security vulnerabilities). If you encounter payment issues, you may contact AirZlink customer service for assistance.
You may not use the goods or services for any illegal or unauthorized purpose or in any way that violates the laws of your jurisdiction (including but not limited to copyright laws). You may not transmit any viruses, worms, or destructive code.
AirZlink has the right to change or terminate part or all of the services based on business development or changes in laws and regulations. If services are terminated, users will be notified within a reasonable period in advance, and purchased products and related data will be handled in accordance with applicable law.
4. Intellectual Property
The intellectual property rights in the text, images, videos, code, trademarks, and other content on this Website belong to AirZlink or the relevant rights holders. Without the written permission of AirZlink, the content of this Website may not be copied, modified, disseminated, or sold.
5. Privacy Policy
By using this Website, you are deemed to have accepted our Privacy Policy. Please refer to the Privacy Policy for details.
6. Limitation of Liability
You access this Website, use its content, and click on links at your own risk.
AirZlink is not responsible for service interruptions, data loss, or other losses caused by force majeure (such as natural disasters, wars, government actions, etc.), third‑party reasons (such as operator network failures or payment platform issues), or the user’s own fault (such as violation of these Terms or improper operation).
Unless expressly provided otherwise in these Terms, we have no obligation to pay you any compensation.
7. Termination
If you violate these Terms, we may immediately terminate your access, registration, or rights to products and services on this Website. Rights that have accrued before termination may still be enforced after termination.
8. Applicable Law and Compliance Commitment
Regardless of the country or region where you use this Website and related services, you must strictly comply with local laws and regulations, including but not limited to mobile device registration regulations, telecommunications service usage requirements, data security management regulations, and consumer rights protection terms. If there is a conflict between local laws and these Terms, the stricter legal provisions shall prevail.
Once you accept these Terms, you are deemed to agree that we will use your personal data for the purposes specified in these Terms in accordance with the data protection laws in your region (such as the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), Japan’s Act on the Protection of Personal Information, South Korea’s Personal Information Protection Act, etc.). We promise to ensure compliance during data processing and protect your rights to access, correct, and delete data in accordance with the law.
9. Other Terms
AirZlink has the right to update these Terms based on business needs or changes in laws and regulations. The updated Terms will be published prominently on this Website and will take effect from the date of publication. If you continue to use this Website and its services, you will be deemed to have accepted the updated Terms.
If any part of these Terms is held invalid or unenforceable, it will not affect the validity and enforceability of the remaining parts.
Even if AirZlink does not exercise a right immediately, this does not mean that such right has been waived. Only a waiver made explicitly in writing shall be valid.
10. Contact Us
If you have any questions, comments, or suggestions about these Terms, please contact us at support@airzlink.com.
We will respond within 30 days of receiving your request (if an extension is required due to special circumstances, we will notify you of the reason in advance).
11. Update / Effective Date
Last updated: Nov 10, 2025
Effective date: Nov 10, 2025