Install & setup guide

Install your eSIM and get online when you land

From the QR code to a working connection, follow the steps for your device.

Before you leave · Prepare and install

Connect to stable Wi-Fi, check when the plan starts, then install the eSIM.

After you arrive · Turn on and connect

Use the travel eSIM for data, turn on its roaming, then verify the connection.

When the plan starts counting is based on your order rules. Installing the eSIM does not always mean billing has started or that you are already online.

Before you start, confirm these 3 things

1. Your device supports eSIM and is not carrier-locked. Models can differ by sales region.
2. The phone is on stable Wi-Fi. Install on the phone that will use this plan.
3. You have the QR code or manual details from your order or email. Do not share them.

On this page01 Get install details 02 Install the eSIM 03 Connect after arrival 04 FAQ

01 Get your install details

Open the purchase email or App order

Find the QR code for this plan, plus any manual install details. Check destination, plan, and device before you install.

Didn't get the email?

Check spam and the email used at checkout. If you still cannot find it, contact AirZlink support.

Is the QR code on this iPhone? (you may be able to add it in one tap)

iOS 17.4 or later: in Mail or a browser, press and hold the QR code and choose Add eSIM if available. You can also show the code on another screen, or use manual install.

Illustration only · use the email or App order as the source of truth

02 Install the eSIM on iPhone

These steps use a QR code. Menu names may change with the OS version. Screenshots are in English — follow the highlighted spots.

Open Cellular

Settings → Cellular / Mobile Data

Add eSIM

On the Cellular screen, tap Add eSIM

Use QR Code

Choose Use QR Code to open the scanner

Scan the QR code

Scan the QR code in your email or order

After scanning, follow the system prompts. Stay online until it finishes, then check that a new eSIM appears in the list.

Confirm the install

Keep following the prompts until the system finishes. Do not go offline or delete the eSIM while it downloads.

Tap Continue and finish the system steps. iOS · actual menus may vary

Name the eSIM

Select the new eSIM in Cellular and rename the label to AirZlink Travel so it is easy to tell from your primary line.

Name the travel line AirZlink Travel. iOS · actual menus may vary

Can't scan? Install manually

Settings → Cellular → Add eSIM → Use QR Code → Enter Details Manually. Copy the SM-DP+ address and activation code from your order or email. Fields in the screenshot are left blank on purpose.

Copy install details from your order. iOS · actual menus may vary

03 Connect after you arrive

Make sure you are in a covered destination and the plan still has data and validity. “AirZlink Travel” means the travel eSIM you just installed.

1 Turn on this line

Settings → Cellular → AirZlink Travel → Turn On This Line.

Turn On This Line. iOS

2 Use it for data

Settings → Cellular → Cellular Data → choose AirZlink Travel.

Set Cellular Data to AirZlink Travel. iOS

3 Turn on data roaming

Open the AirZlink Travel settings and turn on Data Roaming.

Keep Data Roaming on for the travel line. iOS

Last step: turn off Wi-Fi and open a webpage

Wait for the phone to register on a local network, check for 4G / LTE / 5G, then open a webpage or map to confirm data works.

You can keep calls and SMS on your primary line. Confirm voice/SMS roaming fees with that carrier.

Connection check · turn off Wi-Fi, then open a webpage

04 Having trouble? Start here

The QR code won't scan / says it was already used

Check your network and that the QR code is clear, and confirm the eSIM is not already on the phone. Do not keep deleting and reinstalling. Contact support if it still fails.

It's installed, but I have no service

Confirm you are in a covered destination, the plan is valid, and data is not used up. Check the eSIM switch, data line, and roaming. Try airplane mode or a restart.

What should I enter for APN?

It is usually set automatically. Only fill it in if your order requires it or you cannot get data, using the values from the order or support. Do not guess APN, username, or password.

What if I don't need it yet / the trip is over?

You can turn off the travel eSIM and switch data back to your primary SIM. Do not delete an eSIM you still need. Turning the line off does not pause the plan validity.

Still not connected? We can help

Have your order number, device model, OS version, country/region, and a screenshot of the error ready.

Use official AirZlink support only. Do not share the full QR code or activation code in public.

Contact AirZlink support → support@airzlink.com